Return policy
We have a 30 day return policy which means you have 30 days from receiving the item to request a return.
To be able to return an item, it must be in the same condition as you received it, unworn or unused, with tags and in the original packaging. You will also need a receipt or proof of purchase.
To initiate a return, you can contact us at
info@antonielecher.com . If your return is accepted, we will send you a return label as well as instructions on how and where to ship the package. Goods sent back without a prior return request will not be accepted.
If you have any questions about returning goods, you can contact us at info@antonielecher.com at any time.
Damage and problems
Upon receipt of your order, please check it and if the goods are faulty, damaged or you have received the wrong goods, please contact us immediately so that we can assess and rectify the problem.
Exceptions / non-returnable items
Some types of goods cannot be returned, such as perishable goods (such as food, flowers or plants), custom-made products (such as special orders or personalized products) and personal care goods (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. If you have questions or concerns about a specific item, please contact us.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchange of goods
The fastest way to make sure you get what you want is to return the item you have and make a separate purchase of the new item after you accept the return.
Refund
After receiving and inspecting the returned goods, we will inform you whether the refund has been approved or not. If approved, you will be automatically refunded to your original payment method. Please note that it may take time for your bank or credit card company to process and post the refund.
We will answer questions regarding the terms of return and exchange of goods at the address.